Terms & Conditions

Welcome to Vortex LLC. These Terms & Conditions (“Terms”) govern your access to and use of our website, engineering portals, and the professional technical services, cloud architectures, and custom software solutions provided by Vortex LLC (“Vortex,” “we,” “our,” or “us”).

By browsing our website, utilizing our customer support portals, or executing a Statement of Work (SOW) with us, you represent that you possess the legal authority to bind your corporate entity to these Terms. If you do not agree to these Terms, you must immediately cease using our digital assets and services.

1. Scope of Services

Vortex delivers bespoke digital infrastructure and development solutions, including but not limited to API Integrations, CRM Solutions, Cloud Migrations, and Technical Support contracts.

  • Statements of Work (SOW): Specific deliverables, project lifecycles, sprint schedules, and pricing structures will be defined in a mutually executed SOW or Master Services Agreement (MSA). These Terms are incorporated by reference into every SOW.

  • Technical Dependencies: The successful delivery of our services relies closely on your timely cooperation, including providing necessary cloud API tokens, environment keys, configuration data, and fast feedback loops during validation sprints.

2. Invoicing, Payments, & Financial Terms

Engagements with Vortex LLC are governed by our unified financial frameworks:

  • Billing Commitments: Project-based work is billed via defined milestone percentages outlined in your SOW. Ongoing support tiers are invoiced monthly or annually in advance.

  • Settlement Terms: All invoices carry a strict Net 14 payment term from the date of issuance unless explicitly extended in writing.

  • Late Balances: Accounts remaining unpaid past 30 days are subject to interest charges accumulating at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is less). Vortex reserves the right to temporarily freeze staging deployment servers, code repository access, and active engineering queues for accounts overdue by more than 45 days.

3. Intellectual Property Allocation

  • Client Ownership: Upon full financial settlement of all outstanding invoices related to a specific project milestone, Vortex transfers complete, unencumbered ownership of the custom codebases, configurations, scripts, and documentation built exclusively for your organization.

  • Vortex Core Background IP: Vortex LLC retains absolute ownership over its pre-existing core engineering blueprints, underlying utilities, proprietary automation scripts, or abstract system architectures utilized or optimized during the engagement. Clients are granted a perpetual, royalty-free, non-exclusive license to use any integrated background IP within their system ecosystem.

4. Confidentiality & Data Integrity

  • Mutual Non-Disclosure: Both parties agree to protect and treat all non-public technical data, trade secrets, database schemas, and commercial strategies shared during the engagement as strictly confidential.

  • Restricted Access: Vortex LLC enforces rigorous system security barriers, limiting infrastructure credential access exclusively to engineering team members actively assigned to your project track.

5. Warranties & Limitation of Liability

  • Engineering Standards: Vortex warrants that all custom software development and architectural consulting will be performed in a highly professional, engineer-like manner aligning directly with modern security and performance paradigms.

  • As-Is Software Delivery: Following the completion of the User Acceptance Testing (UAT) window and final production deployment cutover, the client assumes operational responsibility for the environment. Vortex does not warrant that third-party API configurations or external upstream software services will remain completely uninterrupted indefinitely.

  • Liability Cap: To the maximum extent permitted by applicable US law, the aggregate liability of Vortex for any claim arising out of these Terms or an active SOW shall be strictly capped at the total amount actually paid by the client to Vortex under the specific SOW during the six (6) months immediately preceding the event giving rise to liability.

6. Termination & Service Cancellations

  • Termination for Convenience: Either party may terminate an active project or rolling monthly maintenance contract by providing written notice according to the timelines specified in our Cancellation Policy (typically 30 days for rolling tiers, and 14–30 business days for active SOWs).

  • Outstanding Balances upon Termination: If a contract is cancelled mid-lifecycle, the client remains contractually obligated to settle invoices for all engineering hours documented and milestone phases successfully passed up to the date of formal service cessation.

7. Governing Law & Jurisdiction

These Terms, along with all associated Statements of Work, shall be governed by and interpreted in accordance with the laws of the State of Delaware (or your specific US state of incorporation), without regard to its conflict of law principles. Any legal dispute, contention, or claim arising out of our professional relationship that cannot be resolved amicably through corporate leadership arbitration shall be subject to the exclusive jurisdiction of the state and federal courts located in the United States.

8. Amendments to These Terms

Vortex reserves the right to periodically update these standard Terms & Conditions to reflect emergent technical compliance frameworks, legal adjustments, or shifts in our core service capabilities. Any modifications will be indicated by updating the “Last Updated” timestamp located at the header of this document.

9. Contact Our Legal Desk

If you have questions regarding our Master Services Agreements, require a tailored compliance review, or wish to seek clarification on itemized components of these Terms, please contact us:

  • Email: support@vorteeex